1. Introduction

Onyx Environmental, LLC ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency regarding how we handle your information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you engage with our SMS text messaging services, in compliance with CTIA guidelines.

2. Information We Collect

When you opt-in to our SMS text messaging service, we may collect the following types of information:

• Phone Number: Used to deliver SMS messages to you.
• Message Content: Includes the text of the messages we send and receive, the date and time of the messages, and the phone numbers associated with the messages.
• Interaction Data: Information on your interactions with our messages, such as whether a message was delivered, read, or if you responded.

3. How We Use Your Information

The information we collect through our SMS text messaging service may be used for the following purposes:

• Service Delivery: To send you notifications, alerts, updates, and promotional messages that you have opted in to receive.
• Customer Support: To respond to your inquiries and provide necessary support.
• Service Improvement: To analyze message delivery, performance, and engagement to improve our messaging services.

4. Consent and Opt-In

By providing your mobile phone number and explicitly opting into our SMS text messaging service, you consent to receive text messages from us. Your consent includes receiving automated messages, and you understand that consent is not a condition of purchase.

5. Opt-Out

You can opt out of our SMS text messaging service at any time by replying with the word "STOP" to any message you receive from us. Upon receipt of your opt-out request, we will send a confirmation message and stop sending SMS messages to your number. You may also contact us directly to be removed from our SMS list.

6. Data Sharing

We do not sell or share your personal information with third parties, except as necessary to deliver our services. We may share your information with trusted service providers who assist in operating our messaging services, provided they agree to comply with strict confidentiality obligations.

7. Data Security

We take appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure storage practices.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our SMS text messaging practices, please contact us at: support@onyxenv.com

‍

‍